Below are the most frequently asked question asked at Senor City.  If a question you have is not answered below, please feel free to contact us directly.

What are the delivery charges for orders from the Online Shop?

We do not mark up our shipping rates at all.   What we present to you are the actual shipping charges from our shipping carrier.  We do offer multiple shipping options for you to consider.

Which payment methods are accepted in the Online Shop?

SensorCity.com currently accepts: PayPal, American Express, MasterCard, Visa, Dinners Club,and Discover Card.

How long will delivery take?

All orders (unless otherwise noted) will ship the following business after online order placement.  For examples, orders placed Monday morning or Monday night will ship out Tuesday morning.  Expedited orders are shipped the same day the order is placed as long as the order is placed by the expedited order cut-off time which is 2:00 PM EST.

How secure is shopping in the Online Shop? Is my data protected?

Using PayPal and Stripe to process our payments is the most secure way to take payments from our customers.  We DO NOT store credit card or other sensitive information on our website, EVER.

What exactly happens after ordering?

After placing your order, it is processed by our warehoused, boxed, and ready for shipment.  You will receive a notification email from Sensor City when the order is placed and when the order is shipped.  Please feel free to contact us at any time for information about your order.

Do I receive an invoice for my order?

Immediately upon placing your order, our system will send you an electronic receipt.  If you did not receive this email, please check your SPAM or “Promotions” folder to make sure it did not get caught up in those folders.  You can also check My Account where you can check order status as well as see your orders.  We will also send you a paper copy of your paid invoice when you receive your package.

What type of driveway alarm do I need?

There are three basic criteria for you to consider when choosing a driveway alarm system.  We recommend you check the homepage and follow the three steps to help you choose the right product.  Please feel free to call us!

My product stopped working, what do I do?

The most common reason for systems to stop is that the battery dies on the sensor.  If your system stops working, replace the battery, then unplug and replug the receiver back in.

After that, check to make sure your receiver was not damaged by a power surge or lightning strike.  Unplug and replug the receiver.

Next, has anything changed in the environment between the transmitter and the receiver?  Did you move the sensor or receiver?  

If basic troubleshooting does not help, give us a call!

Is my system expandable?

Most of the systems we carry here are expandable in three ways.  

  • additional receivers
  • additional transmitters (sensors)
  • add-on accessories