Our Sensor City Easy Return Policy
A Real 30-Day Satisfaction Guarantee
If you ordered something from us and it doesn’t work, we will make it right for you, that’s our gaurantee to you. All of our products carry a manufacturer’s warranty that will cover the product for a given period of time.
“What if I just don’t like the way the product looks?” or “what if I am just not happy with it?” You can return any unused, unaltered item with 30-days from the date of purchase and we will refund your money, less shipping charges back to us.
How to Return a Product
In order for a product to qualify for the 30 day satisfaction guarantee, the returned product(s) must be in resell-able condition. The product must not show signs of use and must be in its original packaging to qualify. If the product is not in resell-able condition the product is non-refundable. Our returns department manager may waive this and refund your money for the purchase price of the product less shipping charges and a 20% restocking fee in certain cases.
If for any reason you are not satisfied with your purchase, simply notify us by e-mail or phone within 30-days of the purchase date and we will immediately issue a Return Material Authorization Number. Typically, no restocking fee is charged, excluding special orders, if the items are returned in resalable condition which typically means in the manufactures packaging, un-opened blister packs torn open packaging, and no visible “wear and tear” on the product(s) itself.
- Items returned back that show signs of being used or installed considered used and cannot be returned
- If your item does not qualify as a return, we recommend listing your product eBay or Craigslist, which are excellent ways of selling used products
All items listed as “ALL SALES FINAL” will not be accepted if returned, and no credit will be issued. Actual shipping charges paid by us will be deducted from the purchase price, unless the return is due to our error. From time to time, we offer free shipping. If you return an item and purchased the item on a free shipping website or did not pay for shipping, the cost of shipping the product to you will be deducted from the amount credited to your account. The following terms must be met by you.
Return the merchandise to us within 30 days of your original receipt of the order.
The products must be returned in new, resalable condition.
You must include all packaging materials.
Packaging materials must not be torn or damaged.
All manuals and warranty registration cards must be unmarked.
You must pay any return shipping expense.
Display the RMA # prominently on the outside of the box to avoid delays to your refund.
Items returned without first obtaining a RMA# will be refused
Almost all products sold on 1800doorbell are covered by a manufacturer’s warranty which covers manufacturer’s defects. For specific warranty requirements for a specific item, please contact the manufacturer of the product or contact us for assistance.
Please note that all manufacturers are different and the return process with them are based on their individual process, not ours. While these processes are out of our control, we will certainly do our best to assist you with the return.
Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or simply receive a refund.
Our returns process:
- Call us at 800-366-7235 or email us at firstname.lastname@example.org
- A representative will issue you a RMA#
- Find a shipper and follow their shipping instructions
- Please print your Return Authorization form and include it with each shipment back to 1800doorbell.
You have 30 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.
Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition.
Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.
Returns should be shipped to:
1800Doorbell LHE, Inc.
9655 Florida Mining Blvd. W
Suite 401 Jacksonville, FL 32257